Terms and Conditions: bootsnshoes.co.za

Last Updated: September 15, 2026

Welcome to bootsnshoes.co.za (“the Website”). These Terms and Conditions govern your use of our online footwear store and the purchase of any products from us.

By accessing, browsing, or making a purchase on bootsnshoes.co.za, you agree to be bound by these Terms and Conditions. If you do not agree, please do not use our website or services.

1. Definitions and Governing Law

  • “We,” “Us,” or “Our” refers to bootsnshoes.co.za, operated as a sole proprietorship in the Republic of South Africa.

  • “Customer” or “You” refers to any user, browser, or purchaser on the Website.

  • “CPA” refers to the Consumer Protection Act No. 68 of 2008.

  • “ECT Act” refers to the Electronic Communications and Transactions Act No. 25 of 2002.

  • Governing Law: These terms are governed by and construed in accordance with the laws of the Republic of South Africa. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the South African courts.

2. Online Store Operations & Capacity

  • Exclusive Online Operation: bootsnshoes.co.za operates strictly as an e-commerce platform with no physical retail walk-in storefront.

  • Legal Capacity: By using this Website, you warrant that you are at least 18 years of age and possess the legal capacity to enter into a binding contract under South African law. If you are under 18, you may only use our store with the supervision and consent of a parent or legal guardian.

3. Pricing, Orders, and Payment

  • Pricing: All prices displayed on bootsnshoes.co.za are quoted in South African Rand (ZAR) and include Value-Added Tax (VAT) where applicable, unless explicitly stated otherwise. We reserve the right to change prices at any time without prior notice; however, orders already placed and paid for will not be affected by subsequent price changes.

  • Errors: While we strive for accuracy, inadvertent pricing or typographical errors may occur. If a product’s correct price is higher than our stated price, we will contact you before shipping to confirm whether you wish to proceed at the correct price or cancel the order.

  • Order Acceptance: The display of products on our site constitutes an invitation to do business, not an offer. A binding sale agreement is only formed when we officially accept your order and process payment or dispatch the goods.

  • Payment Methods: We accept secure online payments through recognized South African payment gateways. Goods will only be dispatched once full payment reflects in our account.

4. Shipping and Delivery

  • Delivery Areas: We deliver across the Republic of South Africa via reliable third-party courier services.

  • Delivery Timelines: Estimated delivery times will be provided at checkout. While we make every effort to meet these timeframes, unforeseen delays may occur. Time is not of the essence regarding delivery dates.

  • Risk and Ownership: Risk of loss and damage to products passes to you upon physical delivery to your designated address. Ownership of the goods remains with us until full payment has been received.

5. Returns, Refunds, and the Consumer Protection Act (CPA)

Our return policy strictly complies with the provisions of the CPA and the ECT Act:

  • The 7-Day Cooling-Off Period (ECT Act): Because we operate exclusively online, you are entitled to cancel your order within 7 days of delivery without reason or penalty, provided the goods are returned unused, in their original packaging, and in saleable condition. You will be responsible for the direct cost of returning the goods.

  • Defective Goods (CPA Section 56): If a purchased footwear item is defective, unsafe, or fails to satisfy the requirements of the CPA within 6 months of delivery, you are entitled to return the item. We will, at your election, repair the item, replace it, or issue a full refund. This excludes normal wear and tear or damage caused by abuse, negligence, or incorrect care.

  • Exchanges and Sizing: If you need to exchange a pair of shoes for a different size or style, items must be unworn, in original packaging, and returned within 14 days of receipt, subject to stock availability and courier fees.

6. Limitation of Liability and Warranties

  • To the maximum extent permitted by South African law, bootsnshoes.co.za shall not be held liable for any direct, indirect, incidental, or consequential damages arising from the use of our website, delayed deliveries, or the use of products purchased, except where such liability arises from gross negligence or willful misconduct on our part.

  • All statutory warranties under the CPA apply directly to the products supplied.

7. Privacy and Protection of Personal Information (POPIA)

  • We respect your privacy and are committed to complying with the Protection of Personal Information Act (POPIA).

  • Any personal information you provide during registration, checkout, or browsing will be used exclusively to process your orders, communicate with you regarding your purchases, and improve our services. We will never sell or share your personal data with unauthorized third parties.

8. Intellectual Property

  • All content included on bootsnshoes.co.za—including text, graphics, logos, images, button icons, and software—is the property of bootsnshoes.co.za or its content suppliers and is protected by South African and international copyright and intellectual property laws. Unauthorized use, reproduction, or distribution is strictly prohibited.

9. Changes to Terms and Conditions

  • We reserve the right to modify these Terms and Conditions at any time. Any updates will be posted directly on this page with the revised effective date. Your continued use of the Website following any changes constitutes your binding acceptance of the updated terms.

10. Contact Information

If you have any questions, complaints, or queries regarding these Terms and Conditions, please contact us at:

  • Website: bootsnshoes.co.za

  • Email: admin@bootsnshoes.co.za