Privacy and POPIA Policy: bootsnshoes.co.za

Last Updated: September 15, 2026

At bootsnshoes.co.za (“we,” “our,” or “us”), we are committed to protecting your personal information and respecting your right to privacy. As an exclusively online footwear store operating in South Africa, we fully comply with the Protection of Personal Information Act No. 4 of 2013 (POPIA), as well as the Electronic Communications and Transactions Act (ECT Act) and the Consumer Protection Act (CPA).

This Privacy and POPIA Policy explains how we collect, use, store, share, and protect your personal information when you visit our website, create an account, or purchase products from us.

1. Introduction and Scope

  • Scope: This policy applies to all visitors, users, and customers who access bootsnshoes.co.za or purchase products through our online store.

  • Consent: By using our website and providing your personal information, you expressly consent to the collection, use, disclosure, and processing of your personal information in accordance with this Privacy Policy.

  • Responsible Party: bootsnshoes.co.za operates as a sole proprietorship in South Africa and acts as the “Responsible Party” under POPIA for determining the purpose and means of processing your personal information.

2. What Personal Information We Collect

We collect only the personal information necessary to fulfill your orders, provide customer service, and operate our e-commerce store efficiently. This may include:

  • Identity Data: Full name, surname.

  • Contact Data: Delivery address, billing address, email address, and mobile phone number.

  • Financial Data: Payment details (note: credit card and online banking details are processed securely through certified third-party South African payment gateways; we do not store full raw credit card numbers on our servers).

  • Transaction Data: Details concerning products you have purchased from us, order history, and returns.

  • Technical & Usage Data: IP address, browser type and version, time zone setting, operating system, and data regarding how you interact with our website (collected via cookies and analytics).

3. How We Collect Your Personal Information

  • Direct Interactions: When you register an account, place an order, subscribe to our newsletter, request customer support, or communicate with us via email or web forms.

  • Automated Technologies: As you navigate our website, we may automatically collect technical data about your equipment, browsing actions, and usage patterns using cookies and similar tracking technologies.

4. Purpose of Processing Personal Information (Why We Use It)

Under POPIA, we must have a lawful basis for processing your personal information. We use your data for the following purposes:

  • To fulfill and manage your footwear orders, process payments, and arrange courier deliveries across South Africa.

  • To communicate with you regarding order status, shipping confirmations, delivery updates, and customer service inquiries.

  • To comply with legal, tax, and accounting obligations under South African law (such as keeping financial records).

  • To send you marketing communications, promotions, or newsletters (only where you have explicitly opted in, with the right to opt-out at any time).

  • To monitor and improve website security, performance, and user experience.

5. Disclosure and Sharing of Personal Information

We treat your personal information with strict confidentiality and do not sell, rent, or trade your personal data to third parties. We may share your information only with trusted third-party service providers who assist us in operating our business, under strict confidentiality agreements:

  • Courier and Delivery Partners: To deliver your purchased shoes to your designated address.

  • Payment Gateways: To securely process your online payments.

  • IT and Web Hosting Service Providers: To maintain and secure our e-commerce website infrastructure.

  • Legal and Regulatory Authorities: When required to do so by South African law, court orders, or statutory regulations.

6. Data Security and Retention

  • Security Safeguards: In compliance with Section 19 of POPIA, we implement appropriate technical and organizational security measures—such as SSL encryption, secure server environments, and restricted access controls—to protect your personal information against accidental or unlawful loss, damage, alteration, or unauthorized access.

  • Data Retention: We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. Once no longer required, your data is securely deleted or anonymized.

7. Your Rights Under POPIA

As a data subject under POPIA, you have the right to:

  • Access: Request confirmation of whether we hold personal information about you and request a copy of that record.

  • Correction or Deletion: Request the correction, updating, or deletion of inaccurate, irrelevant, excessive, out-of-date, incomplete, or unlawfully obtained personal information.

  • Objection: Object, on reasonable grounds, to the processing of your personal information for direct marketing or other specified purposes.

  • Lodge a Complaint: You have the right to submit a complaint to the Information Regulator of South Africa if you believe your privacy rights have been infringed:

8. Cookies Policy

Our website uses cookies to distinguish you from other users, enhance your browsing experience, remember your preferences, and analyze site traffic. You can configure your browser to refuse all or some browser cookies, though doing so may affect the functionality of certain features on our online store.

9. Changes to This Privacy Policy

We may update this Privacy and POPIA Policy from time to time to reflect changes in our business practices or legal requirements. Any modifications will be posted directly on this page with an updated revision date.

10. Contact Information

If you have any questions, wish to exercise your data protection rights, or want to submit an information request, please contact our Information Officer at:

  • Website: bootsnshoes.co.za

  • Email: admin@bootsnshoes.co.za